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Oman Broadband: 3CX call center and hybrid meeting rooms

3CX unified communications for 24/7 NOC continuity, smart holiday call routing, Yealink and OneScreen hybrid meeting rooms.

At a glance

Client
Oman Broadband
Sector
Telecommunications
Location
Knowledge Oasis
Year
2024
Duration
2 Months
Solution
Call center and meeting rooms
Scale
160 users, 10 small meeting rooms, 3 big meeting rooms, 1 big hall
Services
Consulting · Implementation · Support
24/7
NOC service continuity
160+
3CX users connected
14
Hybrid meeting rooms equipped

01  The challenge

To connect all users in 2 floors. provide a reliable call center for NOC services and prepare 14 hybrid conference rooms for online and offline meetings with room status panels. To provide time based IVR that automatically switch to different responses during holidays and national events.

02  Our solution

MTS deployed 3CX unified communications to bring Oman Broadband's internal users onto one system and keep the NOC reachable 24/7, then extended the project to smart call routing, hybrid meeting rooms, and ongoing training.

01  CONSULTING
Gather requirements, call-flow design, meeting room design
02  IMPLEMENTATION
Deployed 3CX for internal users and the NOC services, built the smart interactive response for holiday periods, and integrated Yealink A40 with OneScreen displays for hybrid meeting rooms.
03  SUPPORT
Ongoing technical support and periodic training for IT personnel as a strategic partner in the Tamkeen training program.
Enterprise connectivity and NOC support
3CX unifies internal users and ensures 24/7 NOC service continuity.
Automated call routing
A smart interactive response system routes calls to specialised prompts and services during holiday periods.
Meeting solutions
Yealink A40 integrated with OneScreen interactive displays for productive hybrid meetings.
Human capital
Periodic training for IT personnel through the Tamkeen training program.

03  The results

  • ✓ Internal users unified on one 3CX platform.
  • ✓ The NOC service stays reachable 24/7.
  • ✓ Holiday calls are routed automatically to the right prompts and services.
  • ✓ Meeting rooms are ready for hybrid meetings with one-touch collaboration.
Technologies
3CX, Yealink A40, OneScreen Interactive display

Planning a similar project?

Talk to the MTS team about your requirements. We design, implement, and support solutions for 85+ customers across Oman.

Talk to our team Explore Call Center Explore Video Conference Solutions Explore Meeting Room Management Explore Interactive Screens Explore Smart PBX Features WhatsApp us · +968 91974823


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